Frequently Asked Questions
Do I need to pay a deposit?
No. The payment of the travel price is complete upon arrival. You can pay cash or per ec card.
Is there WLAN in the apartment?
Yes, many apartments have Wi-Fi. This is referred to in the housing features as "Internet". The 'Kurkarte' also gives you free access to the local hotspot of the 'Kurverwaltung'.
When can we arrive?
During the summer months, your apartment is ready for occupancy by 4 pm. In the other months the arrival time is between 3 pm and 5 pm.
When will we have to vacate the apartment?
Check-out must be done no later than 10.00 am.
Are there several parking spaces per apartment?
There is a numbered parking space for each apartment. Other parking spaces are located opposite the resort.
Can be smoked in the apartment?
No. All our apartments are non-smoking apartments.
Can my pet come along?
Pets are allowed in some apartments. Please pay attention to a pet permit when booking.
Do I have to pay tourist tax?
Yes, Dierhagen is obligatory. Children up to 16 years are free.
Where can I place my bicycle?
Depending on the rented apartments, we have lockable bicycle cages or a lockable bicycle storage room on site.
Can I cancel without charge?
No. There are always cancellations. Please note our general terms and conditions.